CandyDirect Website Review & Ratings + CandyDirect Coupons
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CandyDirect Website Review & Ratings + CandyDirect Coupons

CandyDirect: Products & Services

CandyDirect offers a huge selection of candy. CandyDirect offers bulk and novelty candy, hard to find candy, imported candy, kosher candy, nostalgic candy and so much more. At CandyDirect customers can fill their own gift box or tin with all their favourite candies, and even get delicious candy bouquets. CandyDirect caters to both retailers and individuals. 

CandyDirect sells:

CandyDirect also sells gifts;

CandyDirect offers popular candy brands like:


CandyDirect: Company Background

CandyDirect is an American based business that was founded in 1997 and was incorporated in 2002. CandyDirect is one of the oldest candy distribution companies on the Web. CandyDirect's head office and warehouse is located in Chula Vista, California. The owner of CandyDirect is Mrs. Luann Esposito and the President is Mr. Jim Esposito

CandyDirect contact information:

  • Address: 745 Design Ct #602, Chula Vista, CA 91911
  • Phone: (888) 922-6390
  • Fax: (619) 374-2930
  • Email: customercare@candydirect.com.
CandyDirect: Customer Feedback & Reviews

Customer reviews for CandyDirect were mixed; however, overall they were more negative than positive.

Positive customer reviews commented on:

  • Great selection
  • Good prices

Negative customer reviews commented on:

  • Poor customer service
  • Customer service hard to reach and very slow to respond
  • Orders not shipped due to products being on backorder and customers not informed
  • Website does not work well

Some customer reviews were:

I ordered the Candy Jar Mix which was touted as being "of the best quality." I could have gotten the same thing at Wal-Mart for half the money. I complained and they offered a 10% discount on my next order. Bad business! Do not use this company.

I ordered candy on April 30 and paid extra for 3-5 business day shipping. Embarrassingly, I had to ask my mother if she had received her gift and, of course, she had not. I then contacted them today. They were "out of stock" and never bothered to inform me of this. I have been on hold for 15 minutes, long distance and at my expense, to see how they will correct this without any response. They never returned to the phone. I am not sure if I will get my money back. And now it is 3 days until Mother's Day and I'm without a gift and out all the money.

I enjoyed searching the site. I did not enjoy being on the the phone with automated voice operator. It took a kind representative from another area to assist me. The web site had afew bugs in it. It was not accepting passwords. That made things a little difficult. Overall i enjoyed looking at all the delicious goodies you have to offer. Thank you

I guess i should have not ordered 'gummies' during heat in August, they were for my own personal consumption, so it really didnt matter if they were smooshed together, and some no longer looked like bears, the important part; taste was delicious!!!!!

CandyDirect: Business Credibility & Trustworthiness

CandyDirect is not accredited with the Better Business Bureau; however they do have a BBB rating of "F". Their BBB file was opened in 1999. Over the last three years, there has been 11 complaints filed against CandyDirect with the Better Business Bureau. The complaints filed against CandyDirect were:

  • 1 complaints were due to advertising/sales Issues
  • 5 complaints were due to delivery issues
  • 5 complaints were due to problems with product/service

CandyDirect has a "F" BBB rating due to:

  • Failure to respond to 3 complaints filed against business

CandyDirect is an Upfront Merchant

CandyDirect: Website Popularity & Google Ranking

CandyDirect website popularity:

  • CandyDirect has a worldwide Alexa traffic rating of 420,690 out of 30 million websites.
  • CandyDirect has an American Alexa traffic rating of 70,124
  • CandyDirect has a Google pagerank four of out of ten.
  • The CandyDirect site receives around 777 unique visitors daily, which account for 2,098 daily page views.
  • About 51% of the visitors to the CandyDirect site are American.
CandyDirect: Social Media Presence

CandyDirect social media presence:

  • CandyDirect can be followed on Facebook; they have 2,377 likes on Facebook and have 3 people talking about them. CandyDirect usually updates their Facebook page a couple of times a month..
  • CandyDirect can be followed on Twitter; they have 533 followers on Twitter and have posted 2489 tweets. CandyDirect usually tweets several times a month; however, they have not tweeted since November 2012.
  • CandyDirect offers an email mailing list that customers can sign up for to keep up to date with all their great sales and new products.
  • CandyDirect is on Pinterest; they have pinned 344 items
  • CandyDirect has a blog customers can follow; they update there blog regularly
CandyDirect: Website Security & Safety

CandyDirect is Norton Secured and uses an industry standard SSL certificate from DigiCert Secured to encrypt their customers’ private information to help keep it safe from identity theft. Google Safe Browsing lists the CandyDirect site as "not suspicious" and states that no malicious software or suspicious content has been detected on it in the last ninety days.

CandyDirect: Pricing & Packages

CandyDirect tends to be expensive on their candy compared to other online stores. In a price comparison of three boxes of candy, CandyDirect was more expensive on all three boxes of candy compared to their leading online competitors. 

Bubbaloo Bubble Gum, 60 count box

  • CandyDirect $8.63
  • Leading competitor: $6.00

Unicorn Pops, Large, 2.5 oz, 36 count

  • CandyDirect $114.94
  • Leading competitor: $72.99

Gummi Sour Squiggles, 5 lbs

  • CandyDirect $18.69
  • Leading competitor: $13.49
CandyDirect: Shipping Rates & Policies

CandyDirect shipping rates and policies:

  • CandyDirect only ships throughout the United States and to Canada
  • CandyDirect does not ship internationally.
  • CandyDirect ships to APO/FPO addresses
  • CandyDirect ships most orders within 24 hours of the order being placed.

American shipping options:

  • 5-8 Business Days Delivery 
  • 3-4 Business Days Delivery 
  • 2 Business Days Delivery 
  • UPS Next Day Air Saver 
  • UPS Next Day Air 
  • UPS Next Day Air Early A.M. 

Canada shipping:

  • Canadian orders are sent via US Mail or UPS.
  • Canadian customers are responsible for any taxes, duties and/or customs that occur..
CandyDirect: Payment Methods Accepted

CandyDirect offers numerous payment options. CandyDirect accepts most major credit cards; they accept MasterCard, Visa, American Express, and Discover Card. CandyDirect also accepts payments through Paypal. In addition, CandyDirect also accepts payment by check and money order; however, payments made by check are only sent once the check clears. CandyDirect does not accept Google Checkout, Amazon Payments or Bill Me Later.

CandyDirect: Returns, Refunds & Exchange Policy

CandyDirect return/refund policy:

  • CandyDirect offers a ten day return policy
  • All returns must be in new unused condition and include all original packaging 
  • Original shipping costs are non-refundable.
  • Customers are responsible for return shipping costs, unless the item is being returned due to CandyDirect's error or it is defective. 
  • Special orders, candy bouquets, unwrapped bulk items  and toy product are not returnable
  • All returns are subject to a 20% restocking fee.

To make a return:

  • Customers should contact CandyDirect customer service to obtain a RMA
  • CandyDirect customer service can be contacted at customercare@candydirect.com or (888) 922-6390
  • The return should be securely packaged and the RMA should be printed clearly on the front of the package
  • The return should be sent back via an insured trackable carrier
CandyDirect: Product images & screenshots
CandyDirect Coupons
Best Available CandyDirect Coupon:
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